FREQUENTLY ASKED QUESTIONS (FAQs)
1. How do I place an order?
Shopping with Riwayat by Nishat is simple.
Browse your favourite styles, select your preferred size, add the product to your cart, and proceed to checkout. Follow the payment steps to complete your order. Once your order is confirmed, you'll receive an email or SMS confirmation.
2. Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) on eligible orders and serviceable pin codes across India.
3. Do you offer Free Shipping?
Yes.
We offer Free Shipping on prepaid orders above ₹499 across India.
Any applicable shipping charges will be displayed during checkout.
4. How long will it take to receive my order?
Orders are usually processed within 1–3 business days.
Estimated delivery:
• Metro Cities: 3–5 business days
• Other Locations: 5–7 business days
Delivery timelines may vary during festivals or unforeseen circumstances.
5. How do I know which size to order?
Every product page includes a detailed Size Guide.
If you're still unsure, simply contact us before placing your order. We'll be happy to help you choose the right size.
6. Can I exchange my outfit if the size doesn't fit?
Yes.
We offer a one-time size exchange, subject to stock availability.
The outfit must be unused with original tags attached.
Reverse shipping charges will be borne by the customer.
7. Can I return my order?
Returns are accepted only if:
• You receive a damaged product
• You receive a defective product
• You receive the wrong product
• You receive the wrong size due to our error
Please contact us within 48 hours of delivery.
8. Do you offer refunds?
If a replacement product is unavailable, approved refunds are issued as Store Credit, valid for 12 months.
Store Credit can be used on any future purchase from Riwayat by Nishat.
9. Why do you require an unboxing video?
An unboxing video helps us verify transit-related issues and resolve your concern quickly and fairly.
It protects both you and us, ensuring a smooth claims process.
10. Are your product colours exactly the same as shown?
We make every effort to display our products as accurately as possible.
However, slight colour variations may occur due to different screen settings, lighting, and photography.
11. Are the fabrics mentioned genuine?
Absolutely.
Every product description clearly mentions the fabric, work, and craftsmanship so you know exactly what you're purchasing.
12. How should I care for my outfit?
Care instructions are provided on each product page.
Following the recommended care will help preserve the beauty and longevity of your outfit.
13. Can I cancel my order?
Orders can be cancelled only before they are dispatched.
Once shipped, cancellations are not possible.
14. How can I track my order?
Once your order is shipped, we'll send you a tracking link via Email or SMS.
You can easily track your order until it reaches your doorstep.
15. How can I contact Riwayat by Nishat?
We're always happy to help.
📧 Email: riwayatbynishat@gmail.com
📱 Phone/WhatsApp: 9552660841